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Referenstaktiker – konsten att guida i det okända

Publiceringsår: 2006
Språk: Svenska
Sidor: 82-88
Publikation/Tidskrift/Serie: Infotrend
Volym: 61
Nummer: 3
Dokumenttyp: Artikel
Förlag: SFIS


Reference tactics – the art of
guiding in the unknown
How can academic librarians overcome the
knowledge gap between themselves and library
users? As we see it, the gap is generated
by the user’s deeper knowledge of the subject
topic in comparison to that of the librarian.
This knowledge gives the user possibilities
of handling certain premises attached to the
subject and also of seeing how sub-topics relate
to each other within the main subject topic.
At the same time the user is in need
of assistance to fi nd subject information
and this need needs to be explained to the
librarian as a search expert. The scope of
our study was to fi nd out how the librarian,
tactically, can reach the user’s needdespite lack of subject knowledge.
The main fi ndings of our study were nine
different reference tactics conducted by the
librarians in situations where their subject
knowledge was believed to be insuffi cient.
The tactics were labelled as follows: Interview,
Dialogue, Routine Conduct, Random
Test, Collaboration, Feedback, Forwarding,
Follow up and Pedagogic Strategic Tactic.



  • Information Studies
  • user behaviour
  • reference librarian
  • Reference work
  • communication


  • ISSN: 0040-6872

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