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A standardised approach to the world? IKEA in China

Publiceringsår: 2009
Språk: Engelska
Sidor: 199-219
Publikation/Tidskrift/Serie: International Journal of Quality and Service Science
Volym: 1
Nummer: 2
Dokumenttyp: Artikel
Förlag: Emerald

Sammanfattning

Purpose
The aim of this paper is to analyse the marketing strategy in China of the furnishing retailer IKEA in the context of standardisation and adaptation of marketing activities. IKEA’s strategy in China is compared to its corporate strategy throughout the rest of the world.

Design/methodology/approach
The four P classifications are used as a framework to compare the central marketing strategies of IKEA with marketing strategies used in China. The paper builds on both primary and secondary data. Interviews with senior managers at IKEA have been conducted and studies on business and retailing in China have been used.

Findings
The marketing strategies used by IKEA in China are found to be different from the standardised strategies it uses throughout the rest of the world. Several of the changed strategies are central to the business concept of IKEA.

Research limitations/implications
The present study shows the challenges for a standardised marketing concept and its implications.

Originality/value
The study provides, in the context of the standardisation and adaptation of marketing activities, a more nuanced and up-to-date picture of the strategies used by IKEA compared to previous studies.

Disputation

Nyckelord

  • Social Sciences
  • Marketing strategy
  • Retail
  • Standardisation
  • IKEA
  • Adaptation
  • China

Övriga

  • Handelsbanken
Published
  • Transferring International Retail Image
Yes
  • ISSN: 1756-669X

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