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Bet on both sides of the coin to improve the organizational climate: The impact of congruent task and role clarity between leaders and staff

Publiceringsår: 2009
Språk: Engelska
Dokumenttyp: Konferensbidrag


Four organizations at Stockholm-Arlanda airport are
going through various organizational changes. They are
preparing for present and future demands through structural
changes, implementation of new technology, training, and other
efficiency and capacity improving measures. The change
processes will be followed during two years of which this paper
presents the baseline measurement. The key factors in focus were
situational leadership, work-oriented relationships by means of
skills and psychological ability to handle social interactions (i.e.,
medarbetarskap), and congruent behavior between leaders and
staff in work situations. Congruent behavior was believed to
facilitate task- and role clarity and situational awareness. The
final key factor was organizational climate due to its impact on
for example productivity, job satisfaction, and profit. The results
showed that leadership, medarbetarskap, and congruent
behavior all had positive influence on organizational climate. The
congruent behavior in collaborative settings between leaders and
staff showed to have the strongest relationship to organizational
climate. Thus, one of the conclusions concerning practical
implication, was that collaborate training with both leaders and
staff members participating, are preferred in order to obtain a
positive development of the organizational climate, as well as it
might have positive influence in obtaining the capacity and safety
goals of SESAR.



  • Psychology
  • medarbetarskap
  • employee interaction style adaptability
  • leadership style adaptability
  • psychosocial factors
  • organizational development


The Eighth USA/Europe Air Traffic Management Research and Development Seminar (ATM2009)
Napa, CA, USA

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