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Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

Publiceringsår: 2011
Språk: Engelska
Publikation/Tidskrift/Serie: Special Issue of Total Quality Management and Business Excellence
Volym: 22
Dokumenttyp: Bok
Förlag: Routledge

Sammanfattning

Disputation

Nyckelord

  • Social Sciences
  • Service Quality
  • Service Value
  • Value Creation
  • E-Service Quality
  • Service Quality Perceptions in Retail
  • Service Quality in Airport

Övriga

Published
  • ISSN: 1478-3363

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