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Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective

  • Walter Castelnovo
  • Elena Ferrari
Publiceringsår: 2011
Språk: Engelska
Sidor: 234-242
Dokumenttyp: Konferensbidrag
Förlag: Academic Publishing Limited


Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of les-sons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on out-sourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to fur-ther develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.



  • Information Systems, Social aspects
  • relationships management
  • boundary spanning
  • IS outsourcing


5th European Conference on Information Management and Evaluation
University of Insubria, Como, Italy
  • ISBN: 978-1-908272-13-3 Cd

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