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Evaluation of a Maturity Model for IT Dependability in Emergency Management

Publiceringsår: 2012
Språk: Engelska
Sidor: 47-63
Publikation/Tidskrift/Serie: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Volym: 4
Nummer: 1
Dokumenttyp: Artikel
Förlag: IGI Global


The IDEM3 maturity model is a process improvement framework that can be used by an organisation to assess
and improve their IT dependability management processes. The framework focuses on the coordination of IT
management and safety management within an organisation. In this paper, an evaluation plan for the maturity
model is presented to evaluate its applicability, assessment accuracy, and practical value. Based on this plan,
two evaluations were carried out in two case studies at two Swedish hospitals. The evaluations indicate that
the IDEM3 maturity model can be a valuable tool for an organisation to quickly identify the main strengths
and weaknesses of the organisation in the field of IT dependability management. Therefore, this study provides
a strong argument for a further evaluation based on the developed evaluation plan.



  • Technology and Engineering
  • Dependability
  • Emergency Management
  • Evaluation
  • Healthcare
  • IT Management
  • Maturity Model
  • Process Improvement


  • Myndigheten för samhällsskydd och beredskap (MSB)
  • Software Engineering
  • ISSN: 1937-9390

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