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Benchmarking Impact Through Municipal Benchmarking Networks Improvement Or Leveling Of Performance?

In English

Författare

Summary, in English

Benchmarking has received much attention in local government. However, since benchmarking within a networking environment is quite a recent phenomenon, there is a need for better understanding of the impact of these networks on local government. This article describes municipal benchmarking networks and analyzes and categorizes variations in action and performance among municipalities participating in them. The data are drawn from the National Benchmarking Project (NBP): document studies of 100 reports, 2 surveys, 3 focus groups, and 64 interviews in 12 municipalities. The study shows that the capacity for action-oriented use of benchmarking is weak. Poor performers often blamed their own actions and performance on exogenous factors or methodological flaws. And some excellent performers used the results as a reason to reduce performance. Thus, the NBP actually triggered a behavior that led to the "average" rather than the "best practice" being promoted as the norm.

Publiceringsår

2012

Språk

Engelska

Sidor

102-123

Publikation/Tidskrift/Serie

Public Performance & Management Review

Volym

36

Issue

1

Dokumenttyp

Artikel i tidskrift

Förlag

M. E. Sharpe

Ämne

  • Business Administration

Nyckelord

  • benchmarking
  • efficiency
  • impact
  • networking
  • performance measurement

Status

Published

Projekt

  • Public Management Research

ISBN/ISSN/Övrigt

  • ISSN: 1530-9576