Webbläsaren som du använder stöds inte av denna webbplats. Alla versioner av Internet Explorer stöds inte längre, av oss eller Microsoft (läs mer här: * https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Var god och använd en modern webbläsare för att ta del av denna webbplats, som t.ex. nyaste versioner av Edge, Chrome, Firefox eller Safari osv.

The value creation-concept in hospitals - health values from the patients perspective

Författare

  • Lars Nordgren
  • Bengt Ahgren

Summary, in English

Objective

Based on the concept of value creation the aim was to analyse a sample of patients’ unstructured responses, and to show what the patients perceived to be healthcare values.



Method

Using content analysis the patients’ responses to three questions underwent a categorization involving the identification, coding, and emerging of themes.



Results

This is good: The result was; fellow feeling, receptivity, proficiency, efforts matched to requirements, popular food, informed patients. The theme was professional care.



This I would like to change: The result was; offer more conventional forms of accommodation, better quality food, better cleaning, more time to their patients, better information, improved accessibility. The theme was patients want good service when in hospital. Other complaints were linked to care, resulting in; improve personal integrity, friendlier demeanour, more focusing on the individual. The theme was patients expect to be acknowledged and respected by nursing staff.



Other comments: The answers did not convey anything essentially new.



Conclusion

The patients expressed different values. It is debatable to use service management concepts in healthcare in a simplistic way.



Practice Implications

Patients’ unstructured answers are of interest in improving the attitudes of the co-workers.

Publiceringsår

2013

Språk

Engelska

Publikation/Tidskrift/Serie

Nordic Nursing Research

Volym

3

Issue

2

Dokumenttyp

Artikel i tidskrift

Förlag

Universitetsforlaget

Ämne

  • Social Sciences Interdisciplinary

Nyckelord

  • content analysis
  • patient survey
  • unstructured responses
  • value creation

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 1892-2686