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New types of employment, new ways to be uncivil? A thematic analysis of temporary agency workers’ exposure to workplace incivility

Författare

Summary, in English

The aim of the study was to explore what types of incivility temporary agency workers might experience or witness. A total of 162 temporary agency workers (97 women and 65 men) from three

unions and three temporary work agencies completed an online questionnaire. The questionnaire

consisted of a one-item question, with an open-ended response format, regarding what types of

incivility temporary agency workers might experience or witness in the workplace. The participants were employed in the sectors of healthcare, education, transportation, IT, retail and whitecollar service work. Overall, thematic analysis resulted in the identification of six themes: 1) exclusion from the collegiality, 2) with-holding information and resources, 3) acting condescendingly and using insulting remarks, 4) questioning competence and making higher demands, 5)

threatening job security and using abusive terms of employment, and 6) showing more severe

negative workplace behaviors. The results show that there are types of uncivil behaviors that are

not fully captured by the most frequent used measures of today. Exclusion from the collegiality

and not being respected for their competence, and condescending behavior were uncivil behaviors typically associated with temporary agency work. The study has implications for the future

development of methods for studying incivility and negative workplace behaviors among temporary agency workers.

Publiceringsår

2016

Språk

Engelska

Sidor

74-84

Publikation/Tidskrift/Serie

Psychology

Volym

7

Dokumenttyp

Artikel i tidskrift

Förlag

Scientific Research Publishing (SCIRP)

Ämne

  • Psychology (excluding Applied Psychology)

Nyckelord

  • Workplace Incivility
  • Temporary Agency Work
  • Contingent Work
  • Negative Workplace Behavior

Status

Published

Projekt

  • Incivility as a social process in the organization

Forskningsgrupp

  • Incivility as a social process in the organization

ISBN/ISSN/Övrigt

  • ISSN: 2152-7180