Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design

Summary, in English

The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory.

• Författare: Bo Andersson
• Avdelning/ar: Institutionen för informatik
• Publiceringsår: 2011
• Språk: Engelska
• Sidor: 62-76
• Publikation/Tidskrift/Serie: Service-oriented perspectives in design science research: 6th international conference
• Volym: 6629
• Länkar: http://dx.doi.org/10.1007/978-3-642-20633-7_5
• Dokumenttyp: Konferensbidrag
• Förlag: Springer
• Ämne: Information Systems, Social aspects
• Nyckelord: Mobile Information Systems; Digital Rangers; Design Theory; Design Research; Remote Mobile Users; Support.
• Conference name: International Conference on Design Science in Information Systems and Technology
• Conference date: 2011-05-05 - 2011-05-06
• Status: Published
• ISBN/ISSN/Övrigt: ISSN: 1611-3349; ISSN: 0302-9743; ISBN: 978-3-642-20632-0