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Waiting: A Source of Hostile Interaction in an Emergency Clinic

Författare

Summary, in English

In a study of a Swedish emergency clinic, it was found that patients' waiting produced different forms of hostile interaction between staff members and patients. A patient's hostility was interpreted as being not only a result of waiting per se but also-and predominantly-due to some features inherent in the relevant situation: the semiotics of space and the organization of waiting. Emotional and interactional responses to patient hostility included invoking counter moralities, adopting a certain style of interaction, and performing minor acts of revenge. The former are analyzed as expressions of veiled hostility, whereas descriptions of acts of revenge indicate the moral boundaries of proper nursing work. In such work, hostile expressivity is characteristically restrained and resentment must be veiled; consequently, Scheler's analysis of ressentiment is applied.

Avdelning/ar

Publiceringsår

1997

Språk

Engelska

Sidor

504-520

Publikation/Tidskrift/Serie

Qualitative Health Research

Volym

7

Issue

4

Dokumenttyp

Artikel i tidskrift

Förlag

SAGE Publications

Ämne

  • Health Care Service and Management, Health Policy and Services and Health Economy

Nyckelord

  • patients
  • waiting
  • sociology
  • hostile interaction
  • staff
  • sociologi

Status

Published

Forskningsgrupp

  • Kriminal- och socialvetenskapligt nätverk

ISBN/ISSN/Övrigt

  • ISSN: 1049-7323