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Assessing social responsibility: A quantitative analysis of Appraisal in BP’s and IKEA’s social reports

In English

Författare

  • Matteo Fuoli

Summary, in English

A growing public awareness of the potential negative impacts of corporate activities on the natural environment and society compels large companies to invest increasing resources in the communication of their responsible conduct. This article employs Appraisal theory in a comparative analysis of BP’s and IKEA’s 2009 social reports, each company’s record of their non-financial performance. The main objective is to explore how, through Appraisal resources, BP and IKEA construct their corporate identity and relationship with their stakeholders. The analysis reveals two markedly different approaches to the construction of a responsible corporate identity. While BP deploys interpersonal resources to portray itself as a trustworthy and authoritative expert, IKEA discloses itself as a sensitive and caring corporation, engaged in a continual effort to improve. These differences are interpreted in light of the legitimization challenges the two companies face.

Publiceringsår

2012

Språk

Engelska

Sidor

55-81

Publikation/Tidskrift/Serie

Discourse & Communication

Volym

6

Issue

1

Dokumenttyp

Artikel i tidskrift

Förlag

SAGE Publications

Ämne

  • Languages and Literature

Nyckelord

  • stance
  • legitimacy theory
  • evaluation
  • discourse analysis
  • corpus-based approaches to evaluation
  • corporate social responsibility
  • corporate social reports
  • corporate identity
  • Appraisal

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 1750-4813