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Standardisation—the end of professional discretion?

Författare

Summary, in English

This article analyses and discusses standardisation in human service organisations and its implications for professionals and for professionalism in social work. The theoretical framework derives from neo-institutional theory and theories regarding professionalism. By highlighting the role of professionals within a field influenced by organisational demands and market endeavour, this article contributes to the understanding of increased standardisation as a way to reduce uncertainty and enhance legitimacy for human service organisations, but at the expense of traditional professional discretion. This development has been interpreted as de-professionalisation and as an adjustment to organisational demands. It could also be seen as a professional strategy to strengthen professional trust and provide a sense of certainty for professionals. It can also lead to professional uncertainty about how to handle the discretion in the light of standardised tools. This development might, depending on the organisational context and the individual professional’s choices, result in a manual-mental specialised professionalism as well as a strictly mechanical form of work. Standardisation thus puts high demands on professionals and how they use the professional discretion, since professionalism requires professionals capable of handling a mix of logics without totally yielding discretionary power and making professional judgement.

Avdelning/ar

Publiceringsår

2016

Språk

Engelska

Sidor

586-599

Publikation/Tidskrift/Serie

European Journal of Social Work

Volym

19

Issue

3/4

Dokumenttyp

Artikel i tidskrift

Förlag

Routledge

Ämne

  • Social Work

Nyckelord

  • discretion
  • uncertainty
  • standardisation
  • professionalism
  • human service organisations
  • manual-based work

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 1369-1457