Business excellence models: limitations, reflections and further development
Författare
Summary, in English
The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.
Avdelning/ar
Publiceringsår
2013
Språk
Engelska
Sidor
519-538
Publikation/Tidskrift/Serie
Total Quality Management & Business Excellence
Volym
24
Issue
5-6
Dokumenttyp
Artikel i tidskrift
Förlag
Routledge
Ämne
- Economics and Business
Nyckelord
- business excellence models
- total quality management
- 4P excellence
- model
- MBNQA
- EFQM excellence model
- self-assessment
- change management
Status
Published
ISBN/ISSN/Övrigt
- ISSN: 1478-3363