Webbläsaren som du använder stöds inte av denna webbplats. Alla versioner av Internet Explorer stöds inte längre, av oss eller Microsoft (läs mer här: * https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Var god och använd en modern webbläsare för att ta del av denna webbplats, som t.ex. nyaste versioner av Edge, Chrome, Firefox eller Safari osv.

Factors for Adopting ERP as SaaS amongst SMEs: The Customers vs. Vendor Point of View

In English

Författare

  • Rodrigues Jorge
  • Ruivo Pedro
  • Björn Johansson
  • Oliveira Tiago

Summary, in English

This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs.

Publiceringsår

2016

Språk

Engelska

Sidor

1-16

Publikation/Tidskrift/Serie

Information Resources Management Journal

Volym

29

Issue

4

Dokumenttyp

Artikel i tidskrift

Förlag

IGI Publishing

Ämne

  • Information Systems, Social aspects

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 1040-1628