Conceptions and norms about directness in service relations: domestic workers and customers
Författare
Avdelning/ar
Publiceringsår
2014
Språk
Engelska
Sidor
292-304
Publikation/Tidskrift/Serie
International Journal of Qualitative Research in Services
Volym
1
Issue
4
Dokumenttyp
Artikel i tidskrift
Förlag
Inderscience Publishers
Ämne
- Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Nyckelord
- directness
- directives
- customer education
- worker-customer interaction
- power asymmetries
- domestic work
- service relations
- sociology
- semi-structured interviews
- qualitative methods
- domestic workers
- Sweden
Status
Published
ISBN/ISSN/Övrigt
- ISSN: 2051-0500