Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
Författare
Summary, in English
The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area.
Avdelning/ar
Publiceringsår
2015
Språk
Engelska
Publikation/Tidskrift/Serie
BioMed Research International
Volym
2015
Fulltext
Dokumenttyp
Artikel i tidskrift
Förlag
Hindawi Limited
Ämne
- Psychology
Nyckelord
- Workplace incivility
- social process
- instigated incivility
- negative outcomes
Status
Published
Projekt
- Incivility as a social process in the organization
Forskningsgrupp
- Incivility as a social process in the organization
ISBN/ISSN/Övrigt
- ISSN: 2314-6133