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Benchmarking e-learning in higher education and beyond

Författare:
  • Ebba Ossiannilsson
Publiceringsår: 2011
Språk: Engelska
Publikation/Tidskrift/Serie: Proceedings, ICDE
Dokumenttyp: Konferensbidrag
Förlag: ICDE

Sammanfattning

Benchmarking is a powerful strategic tool used to assist decision makers to

improve the quality and effectiveness of organisational processes. Even in Higher

Education nowadays, benchmarking is used as a tool for quality enhancement.

This paper explores the results from a study on international benchmarking on elearning

in higher education. The study explicitly showed the value and impact of

the method on several levels and in a number of areas. In the case studies,

respondents commented that the benchmarking process itself had made a

significant impact; as an example, it had the power to make changes. In addition,

results show values on how to generate commitment and to allocate time and

resources during the entire benchmarking process. The respondents also

emphasized the importance of the reflection and implementation phase. Some

characteristics which may not be mentioned as often in a positive light are the

intentions, i.e. the objective of the benchmarking process as such. The involvement

of individuals within the organisation creates an impact on both the individual and

organisational level, not least through critical reflection. The meaning of ‘rhizome’

and ‘becoming’ used in the study have lent other and new dimensions to

benchmarking. Benchmarking can facilitate individuals and organisations to

become ‘becomers’. Thus, the study has interesting new philosophy based

perspectives that can be relevant to management. Consequently, benchmarking

processes have to go beyond the process as such. Forthcoming studies may focus

on the driving forces for benchmarking, but also on success areas for personalised

and flexible learning.

Nyckelord

  • Educational Sciences
  • e-learning
  • benchmarking
  • oer

Övriga

Expanding Horizons – New Approaches to Open and Distance Learning. ICDE 2011
Published

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