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Managerial governance and transparency in public sector to improve services for citizens and companies

In English

Författare

  • Nunzio Casalino
  • Peter Bednar

Summary, in English

Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus must be supported by a robust strategy. To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model.

Publiceringsår

2015

Språk

Engelska

Sidor

45-59

Publikation/Tidskrift/Serie

Open Review of Management, Banking and Finance

Issue

15/02/2015

Dokumenttyp

Artikel i tidskrift

Förlag

Regents University, London

Ämne

  • Information Systems, Social aspects

Nyckelord

  • Open Government
  • e-Government
  • Non-quantifiable benefits
  • Qualitative Benefits
  • Public Systems and Services
  • Public Sector Innovation
  • Human Activity Systems
  • Data Transparency
  • Leadership influences on Motivation
  • e-Government Effectivity
  • e-Government Efficiency

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 2058-7422