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A Maturity Model for IT Dependability in Emergency Management

In English

Författare

Redaktör

  • Ali Babar
  • Matias Vierimaa
  • Markku Oivo

Summary, in English

In many organisations a gap exists between IT management and emergency managemement. This paper illustrates how process improvement based on a maturity model can be used to help organisations to evaluate and improve the way they include IT dependability information in their emergency management. This paper presents the IDEM3 (IT Dependability in Emergency Management Maturity Model) process improvement framework which focuses especially on the cooperation between IT personnel, emergency managers, and users, to proactively prevent IT dependability problems when the IT systems are most critical in emergency situations. This paper describes the details of the framework, how the framework was developed and its relation to other maturity models in related fields.

Publiceringsår

2010

Språk

Engelska

Sidor

248-262

Publikation/Tidskrift/Serie

Lecture Notes on Computer Science

Volym

6156

Dokumenttyp

Konferensbidrag

Förlag

Springer

Ämne

  • Computer Science

Nyckelord

  • IT Management
  • Emergency Management
  • Maturity Model
  • Dependability

Conference name

Product-Focused Software Process Improvement, PROFES 2010

Conference date

2010-06-21

Conference place

Limerick, Ireland

Status

Published

Projekt

  • FRIVA

ISBN/ISSN/Övrigt

  • ISSN: 0302-9743
  • ISSN: 1611-3349
  • ISBN: 978-3-642-13791-4