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Introducing “medarbetarskap” as a concept facilitating work related relationships: Theoretical considerations in an airport change process.

  • Dick de Waard
  • Bob Hockey
  • Peter Nickel
  • Karel Brookhuis
Publiceringsår: 2007
Språk: Engelska
Sidor: 497-509
Publikation/Tidskrift/Serie: Human Factors Issues in Complex System Performance
Dokumenttyp: Konferensbidrag
Förlag: Shaker Publishing


The Swedish Air Navigation Service Provider, Luftfartsverket, together with Stockholm-Arlanda airport are implementing a new socio-technical concept called collaborative decision making. New technology and work procedures in collaborative decision making are directly affecting all organizations in an airplane turn-round process, and indirectly affecting legislators, authorities, suppliers, and passengers. A change of this magnitude needs a holistic approach covering the relationships among affected stakeholders. Medarbetarskap is introduced as a theoretical, ideological, and practical concept focusing on relationships based on democratic values, free and open communication, and experiential learning processes. Furthermore, medarbetarskap favours an intra-, and inter-organizational structure to align management/leadership, staff/workers, and work tasks at different systematic levels and different organizations to reach a common understanding of what is important in any given situation. From a psychological perspective, medarbetarskap facilitates learning via communication and reflection to develop knowledge about human behaviour and relationships from an individual to a societal level. The introduction of collaborative decision making will be examined from the starting-point that medarbetarskap facilitates the change process and daily operations at Stockholm-Arlanda airport by increasing horizontal and vertical collaboration, commitment, ability to influence, buy-in, empowerment, and by decreasing the gap between the technical and socio-organizational implementation process.


  • Psychology
  • Production Engineering, Human Work Science and Ergonomics
  • change process
  • organisation
  • medarbetarskap
  • CDM
  • airport


The 2006 Annual Conference of the Europe Chapter of the Human Factors and Ergonomics Society
  • ISBN: 978-90-423-0325-6

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