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Pedagogy and Process in "Organisational Problem-Solving"

  • John Paul Kawalek
  • Hans-Erik Nissen
  • Peter Bednar
  • Christine Welch
Publiceringsår: 2007
Språk: Engelska
Sidor: 97-125
Publikation/Tidskrift/Serie: Use and Redesign in IS: Double Helix Relationships?
Dokumenttyp: Del av eller Kapitel i bok
Förlag: Informing Science Press


This paper outlines a case study in which a management development

learning process was tightly coupled to organisational change and development

objectives. The case discusses how a research and consulting

team came together to develop highly reflexive pedagogy to support the

work of internal managers who were organized into teams (learning

sets) to undertake 'organisational problem solving'. These learning sets

had as their objective, to become catalysts of organisational change and

'performance improvement' within a large organisation. In order to

structure the discourse amongst learning set members, a range of principles

and constructs were used. Central to these was a form of process

modelling, (termed 'models of teleological human process'), derived

from Systems Theory. These were carefully introduced to learning set

members, and were used to provide a 'basis for a discourse' amongst set

members about 'problematic' organisational processes and how to

change them. Each learning set was considered a social process in

which the principles and constructs had an intrinsic power role, in a

process which was purposely designed to integrate the subjective understandings

of complex organisational situations of the set members.

The learning sets were operationalised in a 2-day workshop followed by

a three month period which was supported by an e-learning technology

infrastructure. During each phase, the learning sets were facilitated bylearning set advisers. The pedagogy, methods and learning outcomes

are outlined in this paper.


  • Information Systems, Social aspects
  • Organisational Change
  • Processes
  • Pedagogy
  • Teleology
  • ERP
  • e-Learning.


  • ISBN: 978-1932886054

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