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Developing m-Services; lesson learned from a developers Perspective

Publiceringsår: 2007
Språk: Engelska
Sidor: 605-620
Publikation/Tidskrift/Serie: Communications of the Association for Information Systems
Volym: 20
Nummer: November
Dokumenttyp: Artikel i tidskrift
Förlag: ACM


In recent years the Swedish Police Force (SPF) have encountered greater demands on

availability and 24/7 services when dealing with errands that are regarded as low priority

compared to regular police work, e.g. collecting tips from the public. One attempt to meet these

increasing demands was the development of a mobile communications platform that allowed the

public to communicate easily with the SPF using their own mobile phones by sending SMS and

MMS. The focus of this paper is on the early phases of development of this m-service, in

particular, on the specific technical issues such as interoperability and standards used by the

actors on the scene affecting the development of mobile information systems. The learning

experiences are as follows: First, mobile communication platforms have a large potential for

contributing to the field of emergency management information systems since they can be based

on open and nationally accepted standards. Second, global and national standards for sending

multimedia messages are not always truly standardized. Operators and mobile phone

manufacturers make minor alterations and interpretations of the standard and thereby some of

the benefits found in standards disappear. Third, when developing mobile information systems we

suggest and recommend that the analysis phase should be enhanced compared to traditional

system development, and it should address the interoperability between mobile phones on one

hand and operators on the other hand.


  • Information Systems, Social aspects
  • information systems development
  • mobile communication platform
  • m-service
  • SMS
  • MMS


  • ISSN: 1529-3181

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