Waiting and rejection: An organizational perspective - 'Cooling out' rejected applicants
Författare
Summary, in English
Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strategic functioning of organizations, and to their handling of individual requests. Various kinds of waiting or intended organizational delays are described in terms of their contribution to 'cooling out'. Waiting as cooling out means that waiting pacifies those frustrated (or possibly frustrated) by the organization. The analysis also addresses various manifestations of the social dialogue between the organization and the rejected, including those cases where waiting does not have a cooling out effect.
Avdelning/ar
Publiceringsår
2008
Språk
Engelska
Sidor
349-362
Publikation/Tidskrift/Serie
Time & Society
Volym
17
Issue
2-3
Dokumenttyp
Artikel i tidskrift
Förlag
SAGE Publications
Ämne
- Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Nyckelord
- waiting
- time
- rejection
- organization
- applicant
- cooling out
Status
Published
Forskningsgrupp
- Sociology of Everyday Life
ISBN/ISSN/Övrigt
- ISSN: 0961-463X