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An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes

Författare:
  • Sven Carlsson
  • Stefan Henningsson
  • Stefan Hrastinski
  • Keller Christina
Publiceringsår: 2009
Språk: Engelska
Dokumenttyp: Konferensbidrag

Sammanfattning

Design science research involves creating and evaluating
innovative methods and approaches to be used in design practice.
We present an approach to be used in the process of designing
Management Support Systems (MSS). The nature of managerial
work makes the design, development, and implementation of
MSS a major challenge. The MSS literature suggests that
determining MSS requirements and specification of MSS are the
most critical phases in MSS design and development. We present
an approach that can be used as a guide for MSS design, with a
primary focus on MSS requirements determination and how
requirements can be fulfilled using information and
communication technologies (ICT). The approach builds on
Quinn and associates’ competing values model (CVM) of
organizational effectiveness. The approach can guide MSS
designers in designing MSS that support different managerial
roles, i.e., the development of MSS that support managerial
cognition, decision, and action.

Disputation

Nyckelord

  • Business and Economics
  • Design science
  • design approach
  • management support systems

Övriga

Fourth International Conference on Design Science Research in Information Systems & Technology (DESRIST 2009)
2009-07-30
Malvern, Pennsylvania
Published
Yes

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