Social identity and the problem of loyalty in knowledge-intensive companies
Författare
Summary, in English
This paper treats the significance of organization-based social identity for loyalty versus exit reactions with special reference to knowledge-intensive companies. The centrality of network relations and close contact with clients in combination with the sometimes drastic consequences of knowledge workers defecting in many knowledge-intensive companies makes social identification and loyalty crucial themes for management. The paper discusses different kinds of and modes of accomplishing loyalty and also addresses post-exit management, how companies may deal with employees that have left the company.
Avdelning/ar
Publiceringsår
2000
Språk
Engelska
Sidor
1101-1123
Publikation/Tidskrift/Serie
Journal of Management Studies
Volym
37
Issue
8
Dokumenttyp
Artikel i tidskrift
Förlag
Wiley-Blackwell
Ämne
- Business Administration
Status
Published
ISBN/ISSN/Övrigt
- ISSN: 1467-6486