The other side of the coin: the e-government implementation in an Italian municipality
Författare
Summary, in English
This paper ad to the body of knowledge on the implementation of
the e-Government and aims to describe how this process was carried out in
the Delta municipality in Northern Italy. This organization is a public organization in an economically important Region and provides services to entrepreneurs such as validation for opening a new business. An interpretative
approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time,
and bureaucracy involved, two years after the introduction of the information
technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change.
the e-Government and aims to describe how this process was carried out in
the Delta municipality in Northern Italy. This organization is a public organization in an economically important Region and provides services to entrepreneurs such as validation for opening a new business. An interpretative
approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time,
and bureaucracy involved, two years after the introduction of the information
technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change.
Avdelning/ar
Publiceringsår
2015-10-10
Språk
Engelska
Dokumenttyp
Konferensbidrag
Ämne
- Information Systems, Social aspects
Nyckelord
- digitization in the public sector
- case study
- e-Government barriers
Conference name
ItAIS 2015, XII Conference of the Italian Chapter of AIS
Conference date
2015-10-09 - 2015-10-10
Conference place
Rome, Italy
Status
Published