Professional Service Firms and Identity
Författare
Redaktör
- Joseph Broschak
- Laura Empson
- Robert Hinings
- Daniel Muzio
Summary, in English
This chapter examines the relationship between individual and organizational identity in PSFs and the significant but tenuous nature of elite identity in this context. The authors identify four main identity-related issues for management control in PSFs: autonomy/conformity tensions, the client conundrum, ambiguity saturation, and intangibility. They explore three main modes of identity-focused control in PSFs: positive image, homogenization of the workforce, and anxiety-regulation. The chapter examines contemporary challenges to elite identities and the increasing critique of concepts of professionalism in this context and highlights key areas for future research on identity in PSFs and among professionals. These include: the need to acknowledge the homogeneity of professional service firms and professional workers; how professionals regulate their identity to respond to identity challenges; the roles that multiple actors play in a professional’s identity construction; and the depth of identity construction with regard to both organizational and professional identity.
Publiceringsår
2015
Språk
Engelska
Publikation/Tidskrift/Serie
The Oxford Handbook of Professional Service Firms
Länkar
Dokumenttyp
Del av eller Kapitel i bok
Förlag
Oxford University Press
Ämne
- Economics and Business
Nyckelord
- professional service firms
- identity
- elites
- management control
- professionalism
- organizational identity
Status
Published
ISBN/ISSN/Övrigt
- ISBN: 9780199682393