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The Culture of Information Systems in Knowledge-Creating Contexts: The Role of User-Centred Design

  • Natalie Pang
  • Don Schauder
  • Hans-Erik Nissen
  • Peter Bednar
  • Christine Welch
Publiceringsår: 2007
Språk: Engelska
Sidor: 203-235
Publikation/Tidskrift/Serie: Use and Redesign in IS: Double Helix Relationships?
Dokumenttyp: Del av eller Kapitel i bok
Förlag: Informing Science Press


Examining communities in all their meanings, the paper locates User-

Centred Design (UCD) in the amplified scope of approaches to Information

Systems Design (ISD). Culture in communities is explained in

structurational terms, in which human action and social structure (including

ICT) interact to produce and reproduce the social patterning

that both supports and constrains action. The widening of the spectrum

of ISD approaches has paralleled the supplementing or superseding

of Fordist methods of production by knowledge-based production.

The transition to an ICT world characterised by personal computing

and the Internet is identified as key threshold (referred to as the PC/I

or Personal Computing/Internet threshold) necessitating the development

of user-centric concepts alongside more established technocentric

approaches. Noting the diversity of understandings in UCD, the

paper proposes an approach to consider the wider relationship of tasks

and community cultures. The aim is to explore the feasibility of a participative

and reflexive design, resulting in design practices that are an

emergent property of community culture. The research is based on case

studies in the cultural institutions’ sector, and one of the cases is outlined.


  • Information Systems, Social aspects
  • participatory design
  • reflexive design
  • knowledge creation
  • community informatics
  • user-centred design
  • structuration theory
  • cultural institutionslic


  • ISBN: 978-1932886054

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