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Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design

Publiceringsår: 2011
Språk: Engelska
Sidor: 62-76
Publikation/Tidskrift/Serie: Service-oriented perspectives in design science research: 6th international conference
Volym: 6629
Dokumenttyp: Konferensbidrag
Förlag: Springer


The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory.


  • Information Systems, Social aspects
  • Mobile Information Systems
  • Digital Rangers
  • Design Theory
  • Design Research
  • Remote Mobile Users
  • Support.


International Conference on Design Science in Information Systems and Technology
  • ISSN: 0302-9743
  • ISSN: 1611-3349
  • ISBN: 978-3-642-20632-0

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