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Bet on both sides of the coin to improve the organizational climate: The impact of congruent task and role clarity between leaders and staff

Publiceringsår: 2009
Språk: Engelska
Dokumenttyp: Konferensbidrag


Four organizations at Stockholm-Arlanda airport are

going through various organizational changes. They are

preparing for present and future demands through structural

changes, implementation of new technology, training, and other

efficiency and capacity improving measures. The change

processes will be followed during two years of which this paper

presents the baseline measurement. The key factors in focus were

situational leadership, work-oriented relationships by means of

skills and psychological ability to handle social interactions (i.e.,

medarbetarskap), and congruent behavior between leaders and

staff in work situations. Congruent behavior was believed to

facilitate task- and role clarity and situational awareness. The

final key factor was organizational climate due to its impact on

for example productivity, job satisfaction, and profit. The results

showed that leadership, medarbetarskap, and congruent

behavior all had positive influence on organizational climate. The

congruent behavior in collaborative settings between leaders and

staff showed to have the strongest relationship to organizational

climate. Thus, one of the conclusions concerning practical

implication, was that collaborate training with both leaders and

staff members participating, are preferred in order to obtain a

positive development of the organizational climate, as well as it

might have positive influence in obtaining the capacity and safety

goals of SESAR.


  • Psychology
  • medarbetarskap
  • employee interaction style adaptability
  • leadership style adaptability
  • psychosocial factors
  • organizational development


The Eighth USA/Europe Air Traffic Management Research and Development Seminar (ATM2009)

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