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Findings from European benchmarking exercises on e-learning: value and impact

  • Ebba Ossiannilsson
Publiceringsår: 2011
Språk: Engelska
Sidor: 208-219
Publikation/Tidskrift/Serie: Creative Education
Volym: 2
Nummer: 3
Dokumenttyp: Artikel i tidskrift
Förlag: Scientific Research


Benchmarking is becoming a more and more commonly used method for quality assurance and enhancement in higher education today. The aim of this study was to explore the impact and value of benchmarking e-learning in universities. Two European benchmarking initiatives, E-xcellence+ through the European Association of Distance Teaching Universities [EADTU] and an e-learning benchmarking exercise through the European Centre for Strategic Management of Universities [ESMU], were studied using an exploratory multiple case study method and cross-case analysis of the findings. The open-ended research questions followed the themes of: why is benchmarking used, what is benchmarking e-learning? when is benchmarking used? etc. The findings indicated the value and impact of a variety of aspects of benchmarking e-learning on different levels, and stressed the need for a holistic and contextual approach as both benchmarking and e-learning are complex and comprehensive phenomena. This study also shows that benchmarking, in line with national and international quality boards/agencies, is a powerful tool for making improvements to teaching and learning in higher education.


  • Educational Sciences
  • web-based learning
  • online learning
  • e-learning
  • critical success factors
  • quality enhancement
  • Benchmarking
  • quality assurance
  • change management
  • SoTL


  • ISSN: 2151-4771

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