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An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes

  • Sven Carlsson
  • Stefan Henningsson
  • Stefan Hrastinski
  • Keller Christina
Publiceringsår: 2009
Språk: Engelska
Dokumenttyp: Konferensbidrag


Design science research involves creating and evaluating

innovative methods and approaches to be used in design practice.

We present an approach to be used in the process of designing

Management Support Systems (MSS). The nature of managerial

work makes the design, development, and implementation of

MSS a major challenge. The MSS literature suggests that

determining MSS requirements and specification of MSS are the

most critical phases in MSS design and development. We present

an approach that can be used as a guide for MSS design, with a

primary focus on MSS requirements determination and how

requirements can be fulfilled using information and

communication technologies (ICT). The approach builds on

Quinn and associates’ competing values model (CVM) of

organizational effectiveness. The approach can guide MSS

designers in designing MSS that support different managerial

roles, i.e., the development of MSS that support managerial

cognition, decision, and action.


  • Information Systems, Social aspects
  • Design science
  • design approach
  • management support systems


Fourth International Conference on Design Science Research in Information Systems & Technology (DESRIST 2009)

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