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Generating Real Business Value: Transcending the Socio-Technical Dimension.

  • W. Golden
  • T Acton
  • K Conboy
  • H van der Heijden
  • V.k. Tuunainen
Publiceringsår: 2008
Språk: Engelska
Sidor: 410-421
Publikation/Tidskrift/Serie: [Host publication title missing]
Dokumenttyp: Konferensbidrag
Förlag: University of Galway


Changes in technologies which have put computing power on the desktop over the past 25 years give an impression of increased empowerment for the end-user when compared to previous generations of hardware and software. However, in practice, latest developments in desktop computing and related technologies have led to more and more centralized control of ‘end-users’ workspaces. This phenomenon leads to disempowerment of people, and a perceived failure of IT services to deliver full potential to generate value to businesses. It is possible to see the beginning of a paradigm shift in which companies are highlighting a need for IS developments to be driven by a deepened insight into the real challenges faced by the business. Evidence for this can be found in significantly enhanced commitment of resources towards business analysis and away from traditional technical functions. This has, in turn, given rise to a quest for appropriate tools and techniques for analysis. This paper discusses a revived interest in participatory IS methodologies, and recognizes that existing tools such as ETHICS can be revisited and applied in a modern context. More than ever there is a need today for a revised ETHICS methodology suitable to be used in the 21st century.


  • Information Systems, Social aspects
  • Critical Systemic Thinking
  • Contextual Analysis
  • Contextual Inquiry
  • IS methodologies
  • participatory design
  • socio-technical design


16th European Conference on Information Systems, 2008
  • ISBN: 978-0-9553159-2-3

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